Direct support for jewellers, watchmakers and specialist retailers
When sales and consultation are happening, support must work immediately. That is exactly what DIAMOND SEVEN support is designed for.
Fast access to the right support
Anyone who values excellent service in their own business should also expect more from their software support than a phone queue and half-answers.
Phone support
For urgent questions during daily operations or whenever an immediate answer is needed.
Remote support
Direct assistance on your system when analysis or correction can be carried out most efficiently remotely.
Email support
For less urgent matters, follow-up questions, documentation and topics that should be handled in a structured way.
On-site support
When an issue cannot be solved sensibly from a distance or a situation needs to be assessed directly on site.
Hardware and peripherals
Support with receipt printers, label printers, scanners, POS workstations and related infrastructure.
Training and usage
Help with functions, introducing new workflows, extensions and discussions around new developments.
Why DIAMOND SEVEN support feels different
Prospective clients do not only assess friendliness here. They assess whether a provider understands their daily business and whether support truly holds up when it matters.
What many providers offer
- Anonymous hotline without industry relevance
- Standardised ticket handling
- Little understanding of POS, workshop and sales
- Separation between software, hardware and process questions
- Nice statements, but few tangible procedures
What clients can expect from DIAMOND SEVEN
- Personal contacts instead of anonymous support structures
- Industry understanding for jewellers and watch retailers
- Support in daily business, not only for software errors
- Help with software, devices, workflows and extensions
- Support from implementation through to live operation
The people behind our support
Our support is backed by dedicated contacts who know our clients and their day-to-day work with DIAMOND SEVEN. Here are two of them.
Sandro Müller
Head of Partner Support & Integration
“I support our clients in their daily use of DIAMOND SEVEN and serve as their contact for questions, adjustments and technical matters.”
Eric Dombrowski
Key Account Management & Administration
“I support our clients with all questions related to DIAMOND SEVEN and also take care of organisational and administrative tasks within the company.”
How a support case works with us
A software solution should first and foremost work reliably and not raise unnecessary questions during daily use.
The call
Our clients call because they appreciate having someone directly on the phone who can answer the question.
The pleasure
Then both sides are genuinely pleased to speak to each other directly once again.
The answer
The question is answered directly, simply and without detours through waiting loops or call-back promises.
The practical extra
Afterwards, we often ask whether labels or anything else may also be needed at the same time.
The close
We thank each other, send kind regards and end by saying we hope to hear from one another again soon.
What we specifically support
Software
- Sales and POS
- Repairs
- Purchasing and stock
- Customer management
- Reports and master data
POS and peripherals
- Receipt printers and label printers
- Scanners and cash drawers
- Workstations and additional devices
- Payment integrations
- Technical side topics in daily operations
Implementation and operation
- Setup and commissioning
- Employee training
- New workstations and extensions
- Support after go-live
- Questions about workflows and usage
Support that has to perform in daily business
“We have been working with DIAMOND SEVEN since 2018 and are very satisfied. The personal customer service, the direct accessibility and the continuous development of the system continue to impress us to this day.”
Juwelier Messerer, ZurichFrequently asked questions about support
What does support cost?
For our clients, support via phone, email and remote access is free of charge.
Is remote support possible?
Yes. If a direct analysis or correction makes sense, support can be provided via remote access.
Do you also help with hardware issues?
Yes. Depending on the situation, this includes label printers, scanners and POS workstations. We are also happy to work together with your IT support company and assist them.
Is on-site support available?
Yes. If an issue cannot reasonably be solved remotely or a situation must be assessed directly in the store.
Is support also available for new employees?
Yes. Although it has never actually been needed so far.
The right way for your request
For interested businesses
Would you like to experience this kind of support for your own business?